Duration: 8 Hours | Format: Interactive Workshop | Participants: BU KM Focals
| Time | Session | Content | Format |
|---|---|---|---|
| 9:00-9:30 | Welcome & Objectives | Workshop goals, participant roles, expectations | Interactive |
| 9:30-10:00 | The Knowledge Challenge | Understanding the crisis and strategic response | Presentation |
| 10:00-10:15 | Coffee Break | ||
| 10:15-12:00 | Method 1: Critical Knowledge Interviews | 10-step process, tools, best practices, template review | Workshop |
| 12:00-13:00 | Lunch Break | ||
| 13:00-14:15 | Method 2: Knowledge Capture Forms | Process workflow, form components, practical application | Workshop |
| 14:15-15:30 | Method 3: Knowledge Playbooks | Template structure, creation process, planning exercise | Workshop |
| 15:30-15:45 | Coffee Break | ||
| 15:45-16:15 | Method 4: Digital Storytelling | Legacy Voices program, storyteller identification | Interactive |
| 16:15-16:45 | Success Factors & Risk Management | RACI, challenges, solutions, technology support | Discussion |
| 16:45-17:15 | Action Planning | Individual planning, group sharing, commitments | Activity |
| 17:15-17:30 | Wrap-up & Next Steps | Resources, support, evaluation, contact information | Closing |
Master all four knowledge capture methods and gain confidence in execution
Access to templates, guides, and implementation roadmaps
Leave with concrete next steps and committed timelines
Learn the four knowledge capture methods and master their associated tools and templates
Gain hands-on experience using templates and conducting effective knowledge interviews
Clarify your responsibilities as KM Focal in driving initiatives across your Business Unit
Develop concrete action plans for immediate implementation in your area of responsibility
Gain the skills and knowledge to execute knowledge capture activities effectively
You are the drivers who will lead knowledge retention across NNPC's critical operations
Critical expertise walking out the door through retirements and transitions
Complex processes and decisions exist only in people's heads
New hires taking too long to reach competency levels
Increased risks from critical knowledge gaps
Systematic capture and retention of institutional knowledge before it's lost forever
| Method | Purpose | Output | Your Role |
|---|---|---|---|
| Critical Knowledge Interviews (CKI) | Deep capture from departing experts | Audio, video, transcripts | Conduct interviews |
| Knowledge Capture Forms | Quick, standardized intake | Digital submissions with docs | Facilitate completion |
| Knowledge Playbooks | Successor guidance | Role-specific guides | Coordinate creation |
| Digital Storytelling | Cultural & legacy preservation | "Legacy Voices" videos | Identify storytellers |
Structured conversations with departing or high-risk knowledge holders to capture:
Decision-making logic and operational workflows
"Things nobody tells you" and unwritten rules
Lessons learned and institutional memory
Common problems and recovery strategies
Full knowledge capture
Quick reference for successors
2-3 page overviews
Get steering committee sign-off
Work with HCM to find candidates
Use risk matrix to prioritize
Secure consent and compliance
Conduct with technical SME
Transcription and video editing
Subject validates content
Tag and upload to KMDB
Create successor action plan
Capture lessons learned
Allow 10 minutes for participants to review actual templates
Digital questionnaire for quick, standardized knowledge intake
or manager-assisted completion
Supports file attachments and references
Web and mobile accessible platform
Links with KMDB and CKI scheduling
Work with line managers to identify knowledge holders
Via email or HCM portal with clear instructions
Offer coaching sessions and technical assistance
Quality check with manager and validate completeness
Apply metadata and set appropriate access controls
Comprehensive successor guide that consolidates:
CKI insights + Form submissions + SOPs
Key responsibilities and expectations
Flowcharts and decision trees
30/60/90 day checklist and milestones
Purpose, scope, key metrics
Step-by-step with flowcharts
Contact matrix with relationship context
When to escalate, approval authorities
Exception handling and troubleshooting
Systems access, reference materials
30/60/90 day milestones
Identify 3 critical roles in your BU that need playbooks
Capture the human side of institutional knowledge:
Breakthrough moments and key decisions
Organizational values and "why we do things this way"
Evolution of practices and institutional memory
Motivational narratives for current employees
| Risk | Your Response |
|---|---|
| Non-participation | Early engagement via line managers; flexible scheduling; clear benefits communication |
| Poor quality capture | Use technical SME pairings; probe deeper; validate understanding |
| IP/confidentiality concerns | Use legal consent templates; explain redaction process; emphasize internal use |
| Low completion rates | Manager accountability; gentle reminders; offer assistance |
Central repository with advanced search capabilities
Automated transcription with human quality control
Professional highlight video creation and editing
Accessible capture tools and forms
of priority roles with completed CKI within 12 months
of critical roles with validated playbooks
compliance rate for Knowledge Capture Forms
reduction in successor ramp-up time
Present your plan to the group for feedback and cross-BU learning
Solution: Start small - even 1 CKI per month makes a difference; use forms for quick wins
Solution: Executive sponsorship messaging; emphasize legacy contribution; flexible scheduling
Solution: Short, focused sessions; clear value proposition; line manager accountability
Solution: Use provided templates; start with "day in the life"; follow up with "how do you know when..."
"Shell's Gulf of Mexico operations reduced new engineer ramp-up time by 40% through systematic knowledge interviews with retiring platform managers."
Issues that require follow-up after the workshop
I commit to:
From each participant
Four powerful methods to capture critical knowledge
Practical tools and templates to get started immediately
Your specific role in preserving NNPC's institutional memory
Measure success and overcome common challenges
Every expert who retires takes irreplaceable knowledge with them. Your work ensures that knowledge stays within NNPC to benefit current and future generations.
Let's preserve our legacy together.
Email: km@nnpcgroup.com
Samira Ahmed
Email: samira.ahmed@nnpcgroup.com
Don't hesitate to reach out - your success drives NNPC's knowledge retention goals!